Types Of EC Transactions Used By Dell

Types Of EC Transactions Used By dellB2B transaction is an e-commerce crinkle amidst both worryes/companies oftentimes(prenominal) as manufacturers and suppliers or wholesalers. This is the p atomic tally 18ntence of e-commerce which concentrates c are of relationships among handicraftes. This type of e-commerce is nowrecognized as the E-commerce segment with major /the biggest potential. The B2B market has two primary components e-frastructure and e-markets. E-frastructure is the architecture of B2B, primarily consisting of the followingdell earmarks meet to commerce (B2B) transactions which succors to low procurance be of an organization. Within a B2B transaction, you give the bounce shop online from within your Enterprise Resource Planning (ERP) procurance screening and return the kernels of your shopping session back to your ERP system electronically. nolonger are you required to enter spear carrier in haomaation in order to taint. The electronic requis ition dissolve now be r come out of the closeted finished and through your standard ERP work flow where it piece of ass be approved electronically. Once this electronic requisition is approved, it fucking become an electronic purchase order and be transmitted instantly to dell. These orders flow straight musical mode into dells manufacturing system where your orders are strengthened immediately, saving you hours or days in processing time. This brings you the latest locomotive engineering at the quickest pace. dingle defines B2B Integration as server-to-server converse everyplace the Internet integrating both systems and business processes to dramatically trans determine the vogue we conduct business with our partners, suppliers, and nodes. By electronically integrating these processes, we not totally benefit in process efficiency and information accuracy, we as well maturation our ability to respond and interact with to each one member of a business relationship.dell s has two objectives with its B2B integration initiativeTo quickly fuse with nodes who are adequate todayTo help customers build a B2B source for rapid deployment and tie inivitydell has built a upshot that extends its existing Internet infrastructure and E-Commerce power to easily integrate with any customer who weathers open, industry document standards of XML ( such as cXML based on Ariba, xCBL based on Commerce One) and EDI. This allows dell to abide the same customized catalog most customers use today with Premier Pages, and integrate this dynamic commerce functionality into their internal procurement systems.If a customer is not currently capable of integrating their procurement systems and processes with their suppliers, dingle raft provide the necessary hardware, software, and consultation to help build and deploy a solution that not only connects the customer to dell, but one that can to connect to even new(prenominal) suppliers or customers.BenefitsBetter ali gn Dell with customer procurement processesEase the purchasing process and reduce errors by eliminating duplicate info entryReduce costs for clients by eliminating paper purchase order/fax processesReduce customer cycle times for request approval and paymentProcess images for shoppers versus buyersB2CBusiness-to- bring inr (B2C, sometimes as well called Business-to-Customer) transaction is when businesses such as companies and retailers serve their crossings and choke to individual consumers directly. This transaction can be done online by consumers using shopping carts in the website.It is the earliest form of electronic commerce and the bragging(a)st after B2B transaction form. By enhancing customer entranceway to information and make it easier to customers to find a competitive and economical damage for some harvests and portions, B2C can decrease transactions costs.Moreover, constructing and maintaining a website costs much less than installing a brick-and-mortar str ucture for a firm therefore, B2C e-commerce also reduces market entry obstructions.Its origins can be traced to online retailing (or e-tailing).13 Thus, the to a greater extent viridity B2C business vexs are the online retailing companies such as Amazon.com, Drugstore.com, Beyond.com, Barnes and Noble and ToysRus.In the case of information goods, B2C e-commerce is even more attractive because it saves firms from factoring in the supererogatory cost of a corporeal distribution network. Moreover, for countries with a ripening and robust Internet population, delivering information goods becomes increasingly feasible.B2B2CBusiness-to-Business-to-Consumer e-commerce (B2B2C) It is when a business sells products and servings to client businesses. The business provides products and assistances to client businesses to maintain its let customers. This can be when a business provides products and services to agencies, which are considered as business partners, sell it to customers. (Ef raim Turban, Electronic Commerce, 2006)Dell uses e-procurement services and offers it to its agents who purchase the products. Customers visiting the agents website go out find a data link which connects the user to Dells website. After that when the customer buys a product, the agent receives a commission which is a percentage of the price of the product bought by the customer.B2GShort for business-to- regimen, B2G is the exchange of services and products from one federation to a government agency. Business-to-government e-commerce is generally describe as commerce between companies and part of a countrys economy which is controlled or supported financially by the government.B2G e-commerce form indicates a large market potential since the public orbit plays an authorised role in establishing e-commerce, also, to make the procurement system effective, the public sector strike the public sector has the greatest need for making its procurement system more effectiveBusiness-to- government activity e-commerce (B2G) is a type of transactions where the government buys information, products, or services from businesses. (Electronic Commerce, Efraim Turban, 2006)Dell sells its products and services to governments. It provides a separate dent called public sector in its website which serves several divisions within a government. The company offers special products and services to government divisions and areas supported by government such as State government, Local government, Federal government, Higher education and Healthcare. Government agencies can buy the offered products and services from the companys website online and the delivery service is provided by Dell.http//www.dell.com/content/segmenter.aspx//pub?c=uscs=2684l=ens=pubck=mnB2EE Collaboration cooperative commerce should help companies forge long relationships while reducing the costs of cooperation, says Lisa Williams, an analyst at The Yankee Group in Boston. For example, a weave server hub coul d substitute for distributed crowdware for jointly managing projects such as constructing a building. or else of all the partners get the same groupware product, theyll all just sign on to the Web site, she says.But while collaborative commerce has the potential to be the next big trend in partneringits just beginning to take shape, says Stan Lepeak, an analyst at Meta Group Inc. in Stamford, Conn.http//www.computerworld.com/s/article/46547/ cooperative_CommerceCollaborative CommerceIn todays global commerce environment, the need for accurate, standards-based information is comminuted for conducting business efficiently. By standardizing the way information is communicated, and by having all calling partners retrieveing the same information, the opportunity for errors decreases dramatically, costs are reduced, and supply kitchen ranges operate more efficiently.http//barcodes.gs1us.org/dnn_bcec/Solutions/CollaborativeCommerce/tabid/195/Default.aspxCollaborative commerce is a engine room that enhances a companys communications with its business partners electronically. It enables companies and organizations to share information between each separate, includingCoolaborative commerce helps/provides companies and organizations a variety of benefits and opportunities by reducing service costs, Key business issues decrease service costsFaster cycle timesIncreased customer delightStreamlined operationsEnhanced flexibility and responsivenessRapid, good fulfillmentImproved planning through better system profileIn a collaborative environment, organizations and individuals can work together, share slight information, protect their privacy, and collaborate on activities and projects efficiently and effectively.Dell provides support forums for users and customers to refer in order to come to information from experts who bought Dell products and services. In this way, customers result be able to know how to buy and which product or service they should choose. It pull up stakes also avoid acquire products and returning it to Dell if it was not suitable due to the lack of knowledge. (http//en.community.dell.com/support-forums/default.aspx)Collaborative commerce (or c-commerce) can be regarded as the next evolutionary step beyond the more basal process of electronic commerce (or e-commerce). It is an emerging area that is based on interactions enabled by Internet technology.The business prototypes used by DellEC business models can differ depending on the industry and the companys strategy. According to Weill and indispensable methodology/framework (2001), there are eight elementary e-commerce business models combines to createOnline depend Marketingonline direct interchange is very inexpensive, peculiarly as postage rates continue to raise. With a little effort, it can also generate enough responses to be equally successful. Generally, online direct selling focuses on creating communication between you and your customers, promi nent you the opportunity to target specific customers with relevant promotions.Read more How to Be Successful in Online Direct Marketing eHow.com http//www.ehow.com/how_2103036_be-successful-online-direct- trade.htmlixzz1AqFb2CsV1- Online Direct MarketingIt means selling products and services online directly to customers. This E-business model reduces costs and makes the distribution/dispersion of procurements more efficient, where gross revenue are direct from the manufacturer or retailers to customers without processing through/using agents and physical stores.Dell offers e-procurement service to customers and businesses get outing to buy products or services from the company. It allows buyers to browse, buy and order stocks through the Dell website which offers to buyers a chance to contact their lag for any guide. In premier B2B another more developed variate of e-procurement authorized users of British Airways staff are provided with e-procurement tools to be able to acces s the intranet service and request for a product or order stocks from Dell Company. (Electronic Commerce, Efraim Turban, 2006)Electronic Tendering SystemsE-tendering is used for large- evaluate purchases which are usually made by large organizations or public organizations. Conducting such a tendering online through Dells website will consume less time and money. Government agencies use e-tendering in most of their procurement to buy products and services efficiently. E-tendering can be applied on B2C business transaction as well as B2B transaction.In this way, Dell can become more popular and gain more customers to the company. Also galore(postnominal) government agencies recommend tendering in most of their e-procurements.(Electronic Commerce, Efraim Turban, 2006)Dell established an e-procurement model to share it with business partners, such as British Airways. Electronic Tendering help them in requesting for bids when buying from sellers. Dell uses e-tendering in buying large q uantities of components for their products. In this case, Dell will be to save more money when buying products through tendering.(Electronic Commerce, Efraim Turban, 2006)Affiliate MarketingAffiliate marketingAffiliate marketing is an internet-based marketing where an arrangement is made between the company and a marketing partner which is refered/called affiliate , . The affiliate will place/display an online advertisement of the company on his website by placing a banner ad or the companys logo or its link. A commission will be given(p) to the affiliate partner every time a customer visits/refers to the selling companys website or makes a transaction/purchase through the advertisement set(p) in the affiliate website.the publisher (also known as the affiliate)It is a pay-for-performance model which means if an affiliate does not generate sales, it represents no cost to the merchandiserThose methods include organic search engine optimization, paid search engine marketing, e-mail marketing, and in some sense display advertising. On the other hand, affiliates sometimes use less orthodox techniques, such as publishing retreads of products or services offered by a partner.Dell appoints affiliate partners to link their websites to Dell website (dell.com). This partner receives 2 to 4 percent of the price of the product sold, if the buyer used the link of Dell website at the partners website. (Electronic Commerce, Efraim Turban, 2006)Online AuctionsOnline auctions are sales transactions conducted online where shoppers make bids for products and the highest bidder wins the auction and gets the product delivered to him. The participants could be consumers, retailers or companies.The functionality of buying and selling in an auction format is made possible through auction software which regulates the various processes involved.en.wikipedia.org/wiki/Online_auction_business_modelDell auction has renewed Dells computers and other products at dellauction.com. Whereas the online auction is important sales channel in 2006, Dell has opened physical stores, mostly in reaction to customer demands. (Electronic Commerce, Efrim Turban, 2006)viral MarketingDell has support forums in its website where buyers and users can refer to gain knowledge and information more or less Dell products. Customers of Dell who bought products and services will be able to help those who do not know what to buy, as they can make use of their experience from what they bought. In this way, Dell can gain more customers by encouraging their customers to inform others about Dell products in the forum. Also loyalty can be gained from customers by Dell when they find specific and accurate information is provided. (http//en.community.dell.com/support-forums/default.aspx)Supply Chain concernE-supply chain focusinge-supply chain concern is a joint technology used- to improve the processes of B2B transaction along with improving agility, speed, real time control and customer sati sfaction. ViDells WebsiteDells suppliersThe customersE-customer serviceMass customizationDell IT has successfully enforced this solution for Dells Americas, Brazil,Europe, and Asia Pacific/Japan regions. By using the same processes for casualty recovery, backup, and monitoring crosswise all Dell operations, Dell IT hasachieved a cost-efficient and readily supported deployment model.January 2007 Page 5 Dell Enterprise technology CenterThis article describes in depth how Dell IT made the pitch contour from proprietaryUnix-based servers to strayning mission critical supply chain managementapplications on Dells own hardware. The problem being solved by thesedatabase applications is described in detail in Section 3. The old solution and theDell-on-Dell solution are described in Section 4 and Section 5. Finally, metricperformance improvements are shown in Section 6.Dells Supply Chain counselingThe sheer number of transactions and pieces of information that the supply chainmanagemen t system needs to handle is impressive. Each of the corecomponents of the supply chain management (SCM) system are heavily usedand relied on to substantiate back Dells operations running smoothly.Configuration attention The Configuration Management system managesover 1 million Dell part numbers across approximately 200 product families, andover 2 million Bills of Materials (BOMs) per year. BOMs listing component partnumbers are created for manufacturing to build assemblies and sub-assembliesto produce Dells products.procural The Procurement system manages nearly 1.8 million PurchaseOrder lines per year, from more than 5,000 suppliers worldwide. To streamlinethe procurement process Dell uses an automated application which includesworkflow approvals and vendor communication, and provides for services suchas defective part stock warrant replacement.Cost The Cost component of the system runs mostly in potful mode to calculatethe costs to Dell for all Bills of Materials. These batc h jobs run weekly, monthlyand stringly, with each run rolling up total somatic costs.Inventory Between all sites there are more than 3 million inventory movementsdaily from stock rooms to the factory floor. A corresponding 3 million messagesare transmitted to various systems for lineing, abridgment and factory scheduling.Accounts Payable Accounts Payable handles approximately 15,000 items perday including payments to Dell suppliers, invoices and receipts. sellerinformation includes number, location, negotiated terms and contact information.On top of these order-related transactions, there are several batch process jobsthat need to be run to rollup data every week, month or quarter. The longest ofthese, the end-of-quarter (EOQ) rollup, took 31 hours under the Unix-basedsolution.In Dells Americas region the SCM Oracle database application consists ofapproximately 3,000 database objects (functions, packages, procedures,triggers, tables, and views). The same SCM system is also suppo rted by 6 DellPowerEdge 2650 application servers, 5 internally developed web-basedapplications, more than 50 system-to-system integrations, approximately 125batch jobs, and about 500 user interfaces deployed to support the entire SCMapplication.Dells Supply Chain Management (SCM) System allows customers to make their own orders. This feature involves the customer directly and cuts megabucks costs for Dell salesmen salaries at the same time. Furthermore, Dells SCM system allows customers to build up their own computer systems with all provided options. Thus, customers will be forced to review all the available options along with adding components and parts they might not claim thought of adding initially. When customers can review all of the possible options at their own pace, without direct sales pressure from a salesperson, Dells can benefit from additional component sales. Dell is also striving on establishing good communication and better customer service. The company now is pr oviding easy access to support through its web site. Customers can find answers to frequent/common problems without the need of Dells technical assistants which helps the company to reduce its payroll costs. Dell also provides other opportunities like online chat, email and phone to make it easier for customers to contact the companys customer service for enquiries and to solve problems that are not mentioned in the website. Dell uses chat groups and users groups to keep customers involved with the company, which help to retain customers for future components sales from satisfied customers.Dell has established a web site that provides wide information options for its customers. In order to make it easier to its customers, The company has splitted the home page into a number of main customer groups1- Home Home Office,2- Small Business,3- Medium and stupendous Business and4- Government, Education Healthcare. (Dells Website Flowchart I made illustrates this perfectly.)In each group, customers will find particular products and services that are suitable to their usage. Classifying the website shows that Dell realizes each customer groups needs and saves consumers time by displaying the products and services that concern them only. Dell also devoted a particular division for customer service and support on its website, which shows the companys high priority to customer satisfaction. Dell has provided Service Support group and its duplicated in all customer group pages. Dell makes it possible for the customer to do a significant measure of research on their own. The website contains a large deal of information that will address their needs and answer most of their enquiries and questions. Dells customer support and service field is greater than its competition in comparison to other companies (Dell.com).passport Industry advisory firm, Technology Business Research (TBR), issued a report on support satisfaction among corporate buyers and has indicated that Dells satisfaction ratings have slipped to 80.98, pig from 83.4 in the third quarter of 2003. TBR questions buyers on eight aspects of support, including their overall satisfaction with a companys support service, and assigns each one a weighted ground level for a total of 100 possible points. Although Dell still transcend rivals HP and IBM in the TBR survey, its score was the lowest seen since the research firm began introduce Dells satisfaction levels in the first quarter of 2001. According to the TBR report, IBM outscored Dell in the fourth quarter of 2003 based on product design/features and long-term durability. From polling customers that have switched from Dell to IBM, customers stated that their reasons for ever-changing companies were product performance, pricing and support. Although Dell has maintained its strong leadership position in the fourth quarter of 2003, Dell needs to address their customer loyalty and keep customers from changing companies. As a result of these p olls, Dell is working toward reversing the declining customer satisfaction trend and to return to the industry leader in the area of customer service. Dell is aware that the PC business is becoming increasingly commoditized, label by similarly equipped machines and price erosion. By cutting out the middleman, Dell believes it has established a closer relationship with its customers. One way to stand out from the crowd is to appeal to existing and new customers by offering better service and support than competitors (4Q03). Although US consumers have condemned Dell in some fields, Dell is still doing extremely well in other countries. According to Technology Business Research (TBR) reports report in September 2003, the France Customer Satisfaction Study determined Dell is the No. 1 ranked desktop and notebook vendor in France and is tied No. 1 server vendor. Dell was significantly ranked high than other vendors within most notebook categories in loyalty and satisfaction. Moreover, customers in France consider that Dell provides excellent long-term durability hardware. Dells General passenger vehicle in France, Thierry Labbe stated These results, and recent strong market share gains in France, show this is starting to pay off. We will however, constantly drive value up and prices down, and focus on providing a great customer experience, giving customers plenty of reason to continue choosing Dell (Customer Satisfaction in France).